Skyranch has a certain daily load capacity. We typically fill up to capacity during the busy season of April through September. When you book a reservation on line, we have, in essence, blocked off that space in our load capacity for you. If you do not show up for your reservation, we are unable to refund your purchase. This is kind of like buying a concert ticket and then not going to the concert! If there are unusual circumstances beyond your control, please call as early as possible and we and we will reschedule your jump, free of charge. If you are a no show with no communication, there is not very much we can do about that.